Contact Us

Multi-channel support system connecting you with platform administrators, country focal points, and key partners

Contact Channels

Platform Administration

Technical support, platform issues, user account management, and system-related inquiries.

  • platform.admin@auda-nepad.org
  • +27 11 256 3600
  • 24/7 Technical Support
  • Live Chat Available

Country Focal Points

Country-specific inquiries, data validation, national implementation support, and local coordination.

  • focal.points@afcfta.au.int
  • Country-specific numbers
  • Business Hours (Local Time)
  • 54 National Offices

Key Partners

Strategic partnerships, policy coordination, funding inquiries, and high-level institutional matters.

  • partnerships@au.int
  • +251 11 551 7700
  • Business Hours (EAT)
  • AU Headquarters, Addis Ababa

Send Us a Message

Select your inquiry type and we'll route your message to the appropriate team for faster response.

Platform Support
Technical Issues
Country Focal Point
National Matters
Key Partners
Strategic Issues
Emergency Contact

For critical system issues affecting multiple countries or urgent policy matters requiring immediate attention:

24/7 Emergency Hotline: +27 11 256 3600 | emergency@auda-nepad.org